{"id":763,"date":"2025-01-04T00:01:57","date_gmt":"2025-01-03T21:01:57","guid":{"rendered":"https:\/\/www.topcon.lv\/?page_id=763"},"modified":"2025-01-04T00:21:21","modified_gmt":"2025-01-03T21:21:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.topcon.lv\/lv\/refund_returns\/","title":{"rendered":"Saist\u012bbu atruna, atgrie\u0161anas politika"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\">Saist\u012bbu atruna<\/span><\/h2>\n<h3>Atteikuma ties\u012bbas<\/h3>\n<p style=\"text-align: justify;\">Fiziska persona, kas izsaka v\u0113l\u0113\u0161anos ieg\u0101daties, ieg\u0101d\u0101jas vai var\u0113tu ieg\u0101d\u0101ties vai izmantot preci vai pakalpojumu nol\u016bkam, kur\u0161 nav saist\u012bts ar saimniecisko vai profesion\u0101lo darb\u012bbu (t\u0101l\u0101k tekst\u0101 \u2013 pat\u0113r\u0113t\u0101js) saska\u0146\u0101 ar Latvijas Republikas Ministru kabineta noteikumu Nr.255 \u201cNoteikumi par distances l\u012bgumu\u201d par distances l\u012bgumu 19.punktu var izmantot atteikuma ties\u012bbas un atgriezt ieg\u0101d\u0101to preci 14 kalend\u0101ro dienulaik\u0101 no pirkuma izdar\u012b\u0161anas br\u012b\u017ea.<\/p>\n<p style=\"text-align: justify;\">Lai izmantotu min\u0113t\u0101s atteikuma ties\u012bbas, Jums ar pazi\u0146ojumu par l\u0113mumu atteikties no iepriek\u0161 min\u0113t\u0101 distances l\u012bguma ir j\u0101inform\u0113 HADLAT INVEST SIA elektroniski, nos\u016btot iesniegumu vai atteikuma veidlapu (atteikuma veidlapa lejupiel\u0101dei pieejama \u0161eit) uz elektronisk\u0101 pasta adresi info@topcon.lv vai rakstveid\u0101, nos\u016btot iesniegumu vai atteikumaveidlapu uz adresi R\u012bga, \u0136elnes iela 1, LV-1014<\/p>\n<p style=\"text-align: justify;\">Atteikuma veidlapas vai iesnieguma nos\u016bt\u012b\u0161ana noteiktaj\u0101 termi\u0146\u0101 atbr\u012bvo pat\u0113r\u0113t\u0101ju no jebkur\u0101m l\u012bgumsaist\u012bb\u0101m saistib\u0101 ar attiec\u012bgo distances l\u012bgumu. Pat\u0113r\u0113t\u0101ja pien\u0101kums ir septi\u0146u dienu laik\u0101 no atteikuma veidlapas vai iesnieguma nos\u016bt\u012b\u0161anas (elektronisk\u0101s v\u0113stules nos\u016bt\u012b\u0161ana vai pasta z\u012bmogs) atgriezt preci p\u0101rdev\u0113jam. P\u0113c preces atgrie\u0161anas p\u0101rdev\u0113js nov\u0113rt\u0113 preces atgrie\u0161anas st\u0101vokli un sagatavo dokumentu par naudas l\u012bdzek\u013cu atgrie\u0161anu un nos\u016bta to atbildes veid\u0101 elektroniski vai uz nor\u0101d\u012bto adresi. Ja pat\u0113r\u0113t\u0101js apstiprina dokumenta par naudas l\u012bdzeklu atgrie\u0161anu saturu, p\u0101rdev\u0113ja pien\u0101kums ir septi\u0146u dienu laik\u0101 p\u0113c pat\u0113r\u0113t\u0101ja apstiprin\u0101juma sa\u0146em\u0161anas atmaks\u0101t pat\u0113r\u0113t\u0101jam par preci samaks\u0101to naudas summu.<\/p>\n<p>Inform\u0113jam, ka pat\u0113r\u0113t\u0101js nevar izmantot atteikuma ties\u012bbas, ja:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>preces vai pakalpojuma cena ir atkar\u012bga no finan\u0161u tirgus sv\u0101rst\u012bb\u0101m, kurasp\u0101rdev\u0113js nevar kontrol\u0113t un kuras var rasties atteikuma ties\u012bbu termi\u0146\u0101;<\/li>\n<li>prece tiek izgatavota p\u0113c pat\u0113r\u0113t\u0101ja nor\u0101d\u012bjumiem vai prece ir nep\u0101rprotami personaliz\u0113ta;<\/li>\n<li>pat\u0113r\u0113t\u0101js ir piepras\u012bjis p\u0101rdev\u0113jam vai pakalpojuma sniedz\u0113jam ierasties un veikt steidzamus remontdarbus vai tehnisk\u0101s apkopes darbus. Ja p\u0101rdev\u0113js vai pakalpojuma sniedz\u0113js, ierodoties pie pat\u0113r\u0113t\u0101ja, sniedz papildu pakalpojumu vai pieg\u0101d\u0101 preces, kas nav nepiecie\u0161am\u0101s rezerves da\u013cas, lai veiktu remontdarbus vai tehnisk\u0101s apkopes darbus, atteikuma ties\u012bbas ir piem\u0113rojamas min\u0113tajiem papildu pakalpojumiem vai prec\u0113m.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">M\u016bsu ieteikumi, lai izvair\u012btos no p\u0101rpratumiem:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">preces sa\u0146em\u0161anas br\u012bd\u012b p\u0101rliecinieties vai t\u0101 piln\u012bb\u0101 atbilst pas\u016bt\u012btajai \u2013 ra\u017eot\u0101js, modelis, kr\u0101sa, izm\u0113rs un citi b\u016btiski parametri. Atteikuma ties\u012bbas nav sp\u0113k\u0101 precei, kura pieg\u0101d\u0101ta ar kurjerdienestu un kurai konstat\u0113ts skr\u0101p\u0113jums vai jebk\u0101ds cits meh\u0101nisks boj\u0101jums un tas nav nor\u0101d\u012bts uzreiz pie pre\u010du sa\u0146em\u0161anas. Redzot k\u0101dus vizu\u0101li uzskat\u0101mus boj\u0101jumus iepakojumam, l\u016bdzam piepras\u012bt kurjeram tos atz\u012bm\u0113t pre\u010du pieg\u0101des pavadveidlap\u0101. Tas pal\u012bdz\u0113s \u0101tri rast risin\u0101jumu gad\u012bjum\u0101, ja ar\u012b pati prece tikusi boj\u0101ta pieg\u0101des laik\u0101! Jums ir ties\u012bbas preci, kurai boj\u0101ts iepakojums vai liekas aizdom\u012bga, nepie\u0146emt jau preces pieg\u0101des br\u012bd\u012b;<\/li>\n<li style=\"text-align: justify;\">p\u0101rbaudiet, ta\u010du nelietojiet preci, saglab\u0101jiet un nesaboj\u0101jiet preces ori\u0123in\u0101lo iepakojumu un komplekt\u0101ciju (aizl\u012bm\u0113tus plastik\u0101ta iepakojumus dr\u012bkst r\u016bp\u012bgi atv\u0113rt ar \u0161\u0137\u0113r\u0113m).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Ja pat\u0113r\u0113t\u0101js izmanto atteikuma ties\u012bbas un tas nav saist\u012bts ar attiec\u012bg\u0101s preces vai pakalpojuma neatbilst\u012bbu l\u012bguma noteikumiem, tad pat\u0113r\u0113t\u0101ja pien\u0101kums ir segt izmaksas, kas saist\u012btas ar preces nos\u016bt\u012b\u0161anu atpaka\u013c.<\/p>\n<h3 style=\"text-align: justify;\">Citu s\u016bdz\u012bbu izskat\u012b\u0161anas k\u0101rt\u012bba<\/h3>\n<p style=\"text-align: justify;\">S\u016bdz\u012bbu par pre\u010du pieejam\u012bbu vai kvalit\u0101ti l\u016bdzam iesniegt elektroniski, nos\u016btot uz elektronisk\u0101 pasta adresi info@topcon.lv vai rakstveid\u0101, nos\u016btot uz adresi R\u012bga, \u0136elnes iela 1, LV-1014P\u0101rdev\u0113js 7 darbdienu laik\u0101 no iesnieguma sa\u0146em\u0161anas dienas sniedz pat\u0113r\u0113t\u0101jam rakstveida atbildi uz iesniegumu, atbildi nos\u016btot uz s\u016bdz\u012bb\u0101 nor\u0101d\u012bto sazi\u0146as adresi, un inform\u0113 par iesp\u0113jamo pras\u012bjuma izpildes veidu vai str\u012bda risin\u0101jumu,ja min\u0113taj\u0101 laikposm\u0101 nav pan\u0101kta vieno\u0161an\u0101s par pat\u0113r\u0113t\u0101ja pras\u012bjuma izpildi vai alternat\u012bvu pras\u012bjuma izpildes veidu.<br \/>Ja s\u016bdz\u012bba tiks atz\u012bta par nepamatotu un J\u016bs s\u016bdz\u012bbas atz\u012b\u0161anai par nepamatotu nepiekrit\u012bsiet, Jums ir ties\u012bbas izmantot normat\u012bvajos aktos noteikt\u0101s alternat\u012bvo str\u012bdu risin\u0101\u0161anas iesp\u0113jas, iesniedzot preces p\u0101rdev\u0113jam rakstveida iesniegumu par \u0101rpustiesas str\u012bda risin\u0101\u0161anu, nor\u0101dot:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">v\u0101rdu, uzv\u0101rdu, kontaktinform\u0101ciju;<\/li>\n<li style=\"text-align: justify;\">iesnieguma iesnieg\u0161anas datumu;<\/li>\n<li style=\"text-align: justify;\">str\u012bda b\u016bt\u012bbu, pras\u012bjumus un to pamatojumu.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Inform\u0101cija par \u0101rpustiesas str\u012bdu risin\u0101\u0161anas iesp\u0113j\u0101m un \u0101rpustiesas str\u012bdurisin\u0101t\u0101jiem:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\"><a href=\"http:\/\/www.ptac.gov.lv\/lv\/content\/stridu-risinasanas-process\">http:\/\/www.ptac.gov.lv\/lv\/content\/stridu-risinasanas-process<\/a><\/li>\n<li style=\"text-align: justify;\"><a href=\"http:\/\/www.ptac.gov.lv\/lv\/content\/arpustiesas-pateretaju-stridu-risinataju-datubaze\">http:\/\/www.ptac.gov.lv\/lv\/content\/arpustiesas-pateretaju-stridu-risinataju-datubaze<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">P\u0101rdev\u0113js 15 darbdienu laik\u0101 no iesnieguma sa\u0146em\u0161anas dienas sniedz pat\u0113r\u0113t\u0101jam rakstveida atbildi uz iesniegumu, atbildi nos\u016btot uz s\u016bdz\u012bb\u0101 nor\u0101d\u012bto sazi\u0146as adresi, un inform\u0113 par iesp\u0113jamo pras\u012bjuma izpildes veidu vai str\u012bda risin\u0101jumu, ja min\u0113taj\u0101 laikposm\u0101 nav pan\u0101kta vieno\u0161an\u0101s par pat\u0113r\u0113t\u0101ja pras\u012bjuma izpildi vai alternat\u012bvu pras\u012bjuma izpildes veidu.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Saist\u012bbu atruna Atteikuma ties\u012bbas Fiziska persona, kas izsaka v\u0113l\u0113\u0161anos ieg\u0101daties, ieg\u0101d\u0101jas vai var\u0113tu ieg\u0101d\u0101ties vai izmantot preci vai pakalpojumu nol\u016bkam, kur\u0161 nav saist\u012bts ar saimniecisko vai profesion\u0101lo darb\u012bbu (t\u0101l\u0101k tekst\u0101 \u2013 pat\u0113r\u0113t\u0101js) saska\u0146\u0101 ar Latvijas Republikas Ministru kabineta noteikumu Nr.255 \u201cNoteikumi par distances l\u012bgumu\u201d par distances l\u012bgumu 19.punktu var izmantot atteikuma ties\u012bbas un atgriezt ieg\u0101d\u0101to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<h2>Refunds<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Exchanges<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Gifts<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Shipping returns<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Need help?<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"dipi_cpt_category":[],"class_list":["post-763","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.topcon.lv\/lv\/wp-json\/wp\/v2\/pages\/763","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topcon.lv\/lv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.topcon.lv\/lv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.topcon.lv\/lv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.topcon.lv\/lv\/wp-json\/wp\/v2\/comments?post=763"}],"version-history":[{"count":0,"href":"https:\/\/www.topcon.lv\/lv\/wp-json\/wp\/v2\/pages\/763\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.topcon.lv\/lv\/wp-json\/wp\/v2\/media?parent=763"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/www.topcon.lv\/lv\/wp-json\/wp\/v2\/dipi_cpt_category?post=763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}